Send the form below to reach Chimpmatic support about setup, field mapping, Mailchimp connections, subscription behavior, or a Pro account issue. Include the URL of the WordPress page containing the form and enough detail to reproduce what you are seeing. The requested screenshots help us compare your Chimpmatic settings with the corresponding fields in your Mailchimp audience.
Before you send a support request
A complete request gives us the context needed to investigate without sending you back for basic details. Include the exact page URL where the Contact Form 7 form appears, explain what you expected to happen, and describe what happened instead. If WordPress displayed an error, copy the exact message into the Message field.
Attach current screenshots of the Chimpmatic Settings tab and the matching Mailchimp Merge Fields screen. Please remove or cover API keys, passwords, subscriber details, and other private information before uploading any image.
What Chimpmatic support can help with
Use this form for help connecting Contact Form 7 to Mailchimp, choosing an audience, mapping required email and name fields, applying tags, troubleshooting double opt-in, or checking why a test submission did not create or update a subscriber. You can also contact us about Chimpmatic Pro activation, account access, renewals, and available product features.
If the problem comes from Contact Form 7, WordPress, your hosting environment, or a setting inside Mailchimp, we will help identify that boundary so you know where the correction needs to be made.
Help us reproduce the problem
Before submitting the request, run one fresh test through the affected form and note the email address used, whether the form displayed a success or error message, and whether the subscriber appeared in Mailchimp. For double opt-in problems, tell us whether the confirmation email arrived. For field or tag problems, name the specific values that were missing or unexpected.
Mention any recent plugin update, audience change, form edit, cache change, or migration that happened before the issue started. Those details often explain why a form that worked previously behaves differently now.
Account and license questions
For purchase or license help, use the email address associated with the order and include the relevant order number when available. Never send your WordPress password, Mailchimp password, API key, or payment details through this form. Chimpmatic support does not need those credentials to review your request.